Customer Success Specialist (Corcord, MA or Remote)
- JOBfindah Network
- Concord , MA
- June 24, 2020
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Customer Success Specialist responsible for successful delivery of the core commitments to its customers. (Office or Remote)
JobFindah Network is a leading internet marketplace for people to find jobs, and employers to find diverse talent. Businesses nationwide use JobFindah services to improve diversity hiring performance and ensure OFCCP compliance for internet recruiting.
The company is looking for a Customer Success Specialist responsible for successful delivery of the core commitments to its customers. The company offers flexible working arrangements (in office or remote). Salary depending on experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and maintain active customer job posting accounts in various state workforce websites
Coordinate with job posting staff and ensure timely and accurate customer job postings on state workforce websites
Reach and liaise with state workforce staff to solve customer job posting account and job posting related issues
Respond to customer questions related to account service, OFCCP audits, and ad-hoc report requests
Perform any other customer service or administrative needs for the business as and when required
Develop solid understanding of affirmative action and OFCCP compliance regulations and maintain service checklist
QUALIFICATIONS AND ATTRIBUTES:
• Outstanding phone and email communication skills to interact with senior HR executives
• Strong computer and internet skill to navigate job board websites to post jobs accurately
• Goal oriented, enthusiastic, self-motivated with ability to work independently with little supervision
• Minimum High School degree, College degree preferred. College Junior/Seniors will be considered
• Customer service experience in a technology or internet company
All applicants must be authorized to work in the United States. JobFindah Network is an Equal Opportunity Employer.
jobfindah is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other legally protected status. All applicants must be able to show proof of eligibility to work in the United States.